A TOUR AND WHAT TOURISTS MUST EXPECT (2)

CONTINUED........... OH YEAH am still tackling the tour and hints for both the tourist and the operator.........

Tour brochure checklist
The important items to look for in this task are;
• Itenerery
• Group size
• Terminologies
• Single supplement policy
• Pace

Itenerery

You must eloquently explain all about the distance to be covered on the tour, the time that shall be spent to exhaust the whole tours itenerery and activities that shall take place during the tour.

Group size

Check the group size that is designed to accommodate a particular tour and compare it with the group you are dealing with and analyse all the logistical issues associated with it.

Terminology clarity

We should be pretty aware that every industry has its own terminologies that may not be understandable anybody even a Phd holder. We need to explain what terminologies mean and the consequences that come wit it if we tend to ignore them.
Single supplement
Policy like this may for instant require the client to pay a double rate room even if they are alone/single

Pace

The PACE at which the events and activities will be taking,how fast or slow and the whole timing process of the tour from departure to arrival
Conditions
Conditions should never be spelt out in passing.Liability and any emphasis of a close worth knowing should be clearly highlited.

Questions

Always invite questions from your clients
Consumer protection
It differs from operator to operator ,the benefits that are there if they organize the tour for you .Customers should ask this question if they realize their operator says nothing about the consumer protection.

Cost

The cost of the tour is our make or break base of the conversation we call selling.Let them know what they are paying to avoid loss of revenue and trust from customers.
Aspects of a tour using a brochure
• Tour organizer should explain the overview of detail that involve the tour this is what my market friend will call it qualifying.
• Choose a brochure that you think matches the interest of the client and let them read and understand it ,of course they will ask questions if they don’t understand
• Run through the brochure with the client and invite questions ,by doing that you are sure you are moving on the same page.
• Familiarise them with the brochure by repeating all the important need to know points
• Cacellation policy is one last bit we all goof at and think we have closed the sale yet if they don’t know we are to blame.Dont forget customer is king but not always if we show the king their rightful place